Overview of the ordering process
You can either order directly online (at the individual product page) or by emailing us at contact@yourproforma.com so that we can set up the order for you or do an order over phone by calling us at 678-947-3700
Imprint options are the various methods in which your product can be branded with your logo.
Below are a few of the most popular...
| DECORATION METHOD: | EXAMPLE: | DESCRIPTION: |
| Screenprint |  |
Screen-printing involves pressing ink through a fine mesh screen and onto the surface of a product. |
| Deboss |   |
Also referred to as blind deboss, this classic method leaves an impression--or rather, a depression-- of the logo onto a material's surface. |
| Emboss |  |
Embossing is a technique which creates a pattern on the material that is raised or in relief |
| Dome |  |
An Epoxy Dome is made of a clear soft flexible see through material which is "domed" over the top of the pressure sensitive decal material. |
| Embroidery |  |
Stitching a design into fabric through the use of high-speed computer-controlled sewing machines |
| Foil Stamp |  |
Foil stamping uses controlled heat, pressure, and precision timing to apply colored or metallic foil resins to decorate surfaces of varied shapes and materials. |
| Laser Engraving |   |
This technique uses lasers to engrave or mark an object. It can be technical and complex, and often a computer system is used to drive the movements of the laser head. |
| Heat Transfer |   |
Heat transfers are applied by heat transfer printing. This dry decorating method uses controlled heat, dwell and pressure to thermally bond the graphic onto the surface, achieving high quality and durability. |
| Pad Print |  |
Pad printing utilizes a flexible silicone rubber transfer pad that picks up a film of ink from a photo-etched printing plate and transfers it to a three-dimensional part surface. |
| Color Stamp |  |
Simple one-color designs are enhanced when a die is used to apply colored foil to a material's surface. |
| Color Fill |  |
Color fill combines color stamping and debossing. A die is created to first color stamp the logo onto the surface, and then that same die is used to deboss the logo into the material. |
| Digitizing |  |
Before a logo can be embroidered, it must first be digitized. It is a technical term used to describe the process involved in programming the embroidery machine to stitch the logo accurately. |
| 4 Color Process |  |
A process where 4 different color values — cyan, magenta, yellow and black (CMYK) — come together to create a color image. These 4 colors can be combined to create thousands of colors. |
Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the "Set-up" section of your order confirmation. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.
Immediately after placing your order you will receive an e-mail with instructions on how to send us your artwork. Once we receive your artwork and our art department has set-up your proof you will receive an e-mail or fax containing your Order Confirmation and Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process and will send you a shipping information sheet including your tracking numbers when your order is on its way.
Proforma Idea Press currently collects sales tax on orders shipped to many states that impose sales tax. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply your Account Manager with the appropriate tax exemption or resale certificate.
We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof. For orders in excess of $2500 (when time allows) we will do a pre-production proof.
We guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. We have a 30+ year impeccable reputation for service & quality and take customer satisfaction very seriously.
Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.
Payment Information
Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. You can pay by credit card (Visa/Mcard/Amex), company check or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.
We charge your credit card on the day that your Order Confirmation and Art Spec are approved.
We offer open account status to qualified businesses. Please note that it takes up to 10 days to process credit requests. If you need your items in a hurry you may prefer to pay by credit card for this order.
Rush Orders
We pride ourselves on our Rush Service - we have hundreds of success stories. We can produce thousands of promotional items and apparel in as little as 48-72 hours. Contact our team or mention your in hand date in notes section whil ordering and we will get back to you with the Rush options available.
Rush service only applies to actual production time after order approval. Time does not include artwork production or shipping time frames. For questions concerning timing of your order please contact us via email.
If you need immediate help do not hesitate to call us directly at 678-947-3700, and we can suggest our most popular items!
Samples, Minimum Orders & Unimprinted Items
Minimum quantities are listed as the starting pricing column. However, sometimes manufacturers will have an Absolute Minimum quantity of 1/2 the listed quantity. This minimum usually requires a "less than minimum" charge and varies in amount from manufacturer to manufacturer. If you have questions concerning an "Absolute Minimum" please feel free to contact us at: contact@yourproforma.com
Please contact us at contact@YourProforma.com
Over/Underruns
Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.
Shipping Information
No problem. Just provide your 3rd party billing account number during the Order Confirmation process and we'll take care of it for you.
We prefer to ship by either FedEx or UPS. The shipping method is determined by your in-hands date if given, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier . If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card. Our standard freight method is UPS Ground Service.
No Problem. Depending on the complexity of your shipping instructions we may have to add a per-location, drop-ship charge -- usually $7.00 per location.
We have shipped all over the world from Japan to Australia and currently have customers on almost every continent. We prefer to ship FedEx International and can handle everything from Customs to packaging for an additional charge.
We guarantee that we will ship your items on the designated day via the method that you have approved. However, ownership of the goods passes to the customer once we deliver them to the carrier. We will do everything within our power to help you with any situations you encounter. All of the major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.
Just email us at contact@YourProforma.com . Please have your job number or customer name included and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.
Production times stated on each product page are estimates only and vary according to manufacturer. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. You can use the comments box on the product page or contact us by email to let us know of any specific delivery related requirements. Unless we are notified otherwise, we assume that the standard production time is appropriate.